Privacy Policy

SlotsGem Casino places the protection of player data at the centre of its operational standards. This document describes the categories of personal information collected during the use of the platform, the legal and operational purposes for which that information is processed, the technical and organisational measures that safeguard it, the retention periods that apply to each data category, and the rights that Canadian players hold over their own personal data. SlotsGem Casino is operated by LATCAS B.V., with registered address at Emancipatie Boulevard Dominicio F. Don Martina 31, Willemstad, Curaçao, holding a Certificate of Operation under the Curaçao Gaming Authority reference OGL/2024/1676/0905 while full licence approval is completed. The platform’s games are independently certified by iTech Labs and GLI for fairness and RNG integrity. By registering an account and using the services of SlotsGem, you confirm that you have read and accepted the practices described in this document.

Information SlotsGem Collects

SlotsGem collects personal data at three principal stages of the player relationship: during account registration, during active use of the platform and its banking facilities, and during the identity verification process that is triggered before first withdrawals or upon compliance review.

At the registration stage, the following information is collected:

• Full legal name
• Valid email address
• Date of birth for age eligibility confirmation
• Country and province of residence
• Mobile phone number
• Preferred account currency, including CAD for Canadian players
• Account password created by the user

During active platform use, financial transactions, and the KYC process, additional data is collected automatically or upon request:

• Government-issued photo identification documents
• Proof of residential address issued within the past three months
• Evidence of payment method ownership, when requested by the compliance team
• Full transaction history including deposit and withdrawal records across all payment methods
• Game session activity and wagering history
• Technical device data including IP address, device type, operating system, browser version, and session duration
• Cookies and authentication tokens that maintain session state across logins

The table below summarises each data category and its primary purpose:

How SlotsGem Processes Your Data

All personal data collected by SlotsGem Casino is used exclusively for purposes directly connected to delivering its services and meeting its regulatory obligations under the Curaçao Gaming Authority framework. The platform does not sell personal data to third parties for advertising or marketing purposes without the explicit consent of the account holder.

The primary purposes for which data is processed include the following:

1. Confirming that each account holder is at least 18 years of age and meets all eligibility requirements applicable in their province of residence
2. Processing deposits and withdrawals securely across all supported payment methods, including Interac, Mastercard, Visa, Apple Pay, Flexepin, Paysafecard, and 14 supported cryptocurrencies
3. Fulfilling Know Your Customer and Anti-Money Laundering obligations aligned with FATF recommendations and the standards required under the Curaçao Gaming Authority operating framework
4. Ensuring game outcome integrity through certified RNG systems verified by independent laboratories including iTech Labs and GLI, with transactions handled by PCI-DSS compliant processors
5. Personalising the platform experience based on game preferences, session history, and account activity patterns
6. Sending communications about promotions, bonus activations, VIP level-up notifications, and account-relevant updates when the player has given consent
7. Handling support requests through the 24/7 live chat and email channels, and maintaining documented records for dispute resolution purposes

SlotsGem may share data with authorised third-party processors including payment service providers, identity verification companies, and licensed game studios supplying content to the catalogue. All third-party processors are contractually bound to apply the same standard of data protection maintained by the platform.

Security Measures and Data Retention

SlotsGem protects player data through SSL encryption applied across all data transmissions between player devices and platform servers. All financial transactions are processed through PCI-DSS compliant payment processors, which apply bank-grade security standards to every deposit and withdrawal. The platform’s RNG systems are subject to regular independent certification, and all game outcomes are verifiable through the audit records maintained by the testing laboratories.

Data retention periods are set in accordance with regulatory obligations and the operational requirements of the platform:

After the applicable retention period has elapsed, data is deleted securely or anonymised so that it cannot be associated with any identifiable individual.

Player Rights

Canadian players hold a defined set of rights over their personal data that can be exercised by contacting SlotsGem’s support team through the 24/7 live chat function or by email to [email protected]. The rights available include:

• Access: request a complete copy of all personal data held by the platform in connection with your account
• Rectification: correct any inaccurate or outdated information recorded in your player profile
• Erasure: request deletion of personal data, subject to mandatory legal retention obligations that prevent immediate removal of certain categories
• Portability: receive your data in a structured, machine-readable format suitable for transfer to another service
• Objection: object to the processing of your data for specific purposes, including direct marketing communications
• Restriction: request limitations on how your data is processed in circumstances provided for by applicable regulation

All data-related requests are acknowledged and responded to within 30 calendar days of receipt. Players who have questions about how their data is handled can contact the support team at any time through the available channels published on the platform.

Cookies and Tracking Technologies

SlotsGem uses cookies and similar tracking technologies to maintain session integrity, store player preferences, and collect anonymised analytics data that informs ongoing platform improvements. Cookies are categorised as follows:

• Essential cookies: required for the platform to function correctly, including maintaining login sessions and securing the cashier process
• Analytical cookies: collect anonymised data about navigation patterns and game preferences, used to improve platform usability without identifying individual players
• Preference cookies: store settings such as preferred language, chosen currency display, and interface configuration

Cookie preferences can be managed at any time through the browser settings of the device being used to access the platform. Disabling essential cookies may affect the ability to maintain an active login session.

Policy Updates

SlotsGem reserves the right to update this Privacy Policy when required to reflect changes in services, regulatory requirements, or internal data management procedures. Material changes will be communicated to registered players through a notice on the platform or by email to the address registered on the account, with reasonable advance notice before the changes take effect. Continuing to use the platform after the effective date of any revision constitutes acceptance of the updated terms.